Refund & Returns Policy

At TimeTouch Electronics, customer satisfaction is important to us. If you are not satisfied with your purchase, we are here to help.

Returns

You may request a return within 3 days of receiving your order if:

• The item is defective or damaged
• You received the wrong product

To be eligible for a return:

• The item must be unused and in original packaging
• You must provide proof of purchase (receipt or order confirmation)

Non-Returnable Items

• Products damaged due to misuse
• Items without original packaging
• Accessories that have been used

Refunds

Once we receive and inspect the returned item:

• We will notify you of approval or rejection
• Approved refunds will be processed via the original payment method (e.g., M-Pesa,)

Exchanges

We only replace items if they are defective or incorrect.

Return Process

To initiate a return:

• Contact us at timetouchelectronic@gmail.com or call us +254 769 945 891
• Provide your order details and reason for return

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

Warranty Policy

All products come with manufacturer warranty unless otherwise stated.

Warranty coverage follows the manufacturer’s terms and conditions.

TimeTouch Electronics does not provide additional warranty unless specified.

Physical damage, water damage, or unauthorized repairs void warranty.